- CHUNPENG Service ProcessWe have business
after-sales serviceOur business processes
For product details, price, delivery time, documents, etc, we always remain delightful to talk with you. If you have special demand for product and service, we will try our best to satisfy it. We can surely reach the point for win-win situation.
Order fixed and Production
Factory supply of goods
When the contract is concluded, your order is fixed. Then the order will be put in our production schedule. We have production control team to product 24/7 to make sure your products are finished in the first time. Also we have Quality Test Team to test every piece of products to ensure 100% qualified products.
Shipment booking depends on trade terms. If CIF terms, we will book shipment in ahead of production finished date. So the goods can be loaded in containers once production is completed. If FOB terms, you will be noted for the production finished date and book shipment space yourself.
Learn more from our FAQ
We will follow up the whole process during your usage. You can always reach us for any question for equipment usages.
Can I visit you?
Sure, If you would like to visit our factory, please contact us to make an appointment.More details
How can I know how my order is being done?
We will inspect and test all items in order to avoid damage and missing parts before shipping. The detailed inspection pictures of the order will be sent to you for your confirmation before delivery.More details
Can you give warranty of your products?
3.Yes, we extend a 100% satisfaction guarantee on all items. Please feel free to feedback immediately if you are not pleased with our quality or service. For the overseas orders, we provided emails with details including pictures or short video to you to confirm the quality before the shipment.More details
4.How long of your delivery time?
Generally need 5-10 days if it is in stock. Or need 15-20 days if it is out of stock.More details
CHUNPENG is a professional manufacturer of pc strand, pc steel wire, unbonded pc strand, retard bonded pc strand, anchorage and post tension ducts in Tianjin, China. Our company was established in 1994 and we specialize in manufacturing the following products:...more>